Return Policy
We offer an easy 30 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way. Please be mindful of the following details about returns:
- For items that shipped free, our shipping costs will be deducted from your refund.
- An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
- Returned items must be in new conditions and in the original packaging.
- Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
- If your order arrived damaged or defective, please see “What if My Order Arrives Damaged?”
For some products, we offer a modified version or our return policy. If you are ordering one of these items, please click the link to learn about the return policy for that item.
The few exceptions that cannot be returned:
- Wayfair Gift Certificates
- Items marked as non-returnable, which is clearly marked on the sale page before placing your order.
If you received an order as a gift that you don’t want:
- No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer store credit equivalent to the purchase price directly to you.
- To run a gift return, visit our Self-Service Center.
Return an Item or Order
- Click “Return Items”
- If you placed more than one order, please select the order containing the item you’d like to return.
- Select the reason for returning the item in the drop-down menu. (Note: If you select “Other,” please write the reason in the “Comment” field.)
- Click “Submit” at the bottom of the page.
What if My Order Arrives Damaged? We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacements parts as soon as possible.
- For instructions on how to order replacement parts, please see "Ordering Replacement Parts.”
- If you ordered by Truck Freight or White Glove, please note the instructions below.
The royal treatment, there and back.
Our luxurious Truck Freight and White Glove return policy.
- When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
- If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to seek our many resources.
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Ordering Replacement Parts
- Click on the "Order Replacement Parts" link in the Orders section on the Welcome page of My Account.
- If you have more than one order that has shipped, please select the order that contains the item(s) in need of replacement parts.
- On the following page, mark the checkboxes next to each item you’d like replacement parts for.
- Select the problem that best describes your experience in the drop-down menu.
- Describe the problem in the included field (and please include part numbers if possible).
- Select your preferred contact method.
- Click the "Submit" button at the bottom of the page
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Mattresses Our 100 Day “Sleep Soundly” Mattress Guarantee assures you will receive the best mattress for you. The change from your old worn out mattress to a new, supportive mattress can feel very different at first. 100 nights is a good measure if this is a good partnership between you and your mattress. If you decide the mattress is not for you after 100 Days you may setup an exchange by simply calling our mattress experts. We only require a $99 fee plus the difference in price if you select a more expensive set. Some additional details:
- We can only exchange a mattress one time
- This guarantee applies to bed mattresses for the following brands: Sealy, Serta, Simmons, Bassett, and King Koil by Comfort Solutions. It does not apply to crib, futon, air, or water mattresses.
- Because each mattress is custom built for you, mattresses are exchangeable but NOT refundable.
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Rugs The thought of unwanted furniture keeps us up at night, so we offer the World's Best Rug Return Policy to ensure that you and we sleep easy.
- You may return your rug or rug pad for any reason within 30 days for an exchange or full refund of the purchase price. All you pay is the cost of shipping the rug back to us.
- We do not refund the cost of additional shipping if the shipping was not initially free (e.g. next-day delivery charges)
- If the rug or rug pad is damaged, we will replace the rug free of charge. If you do not want a replacement, our standard return policy will apply.
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Luggage & Bags: Free shipping both ways. You can return unused luggage and bags for any reason within 30 days of receiving them for a refund of both the purchase price and the shipping and handling costs.
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Things you should know about clearance items: As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.
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Call us anytime at (800) 311-4138, Mon-Fri 8-9, Sat and Sun 9-6 EST
CSN Office Furniture, a division of Wayfair LLC, 177 Huntington Avenue, Suite 6000, Boston, MA 02115
Copyright 2002 - 2012 by CSN Office Furniture, a division of Wayfair LLC. All rights reserved. Terms of Use
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